Please read the complete story below to see FXOpen.com are scammers and you CAN NOT trust them your money! I have all the necessary evidence to prove that,
including screenshots, documents, and phone calls records.
You will find them on this site.
I am also ready to provide the proof to anyone to see that the information is absolutely true and I was scammed by FXOpen.com.
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Contents:
About Me Phone Conversations with FxOpen UPDATE! The E-gold purse check Account deletion NEW! I have created a public forum for everyone to discuss the situation and be up-to date! FXOpen trying to hide their crime from people! My response to FXOpen Scam Company "Letter" NEW!!!My response to FXOpen Scam Company Second "Letter" |
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About me and my story
I am a professional Forex trader from Kazakhstan. I have opened an account at FXOpen.com in the beginning of September.
I carefully read the reviews on the islamic forums, where the company had been aggressively advertizing. According to the traders' reviews,
FXOpen.com seemed like a proper broker.
As you can see in the monthly statement below, I first deposited a test 5500 USD by E-Gold. I have performed several trades and requested withdrawal. The person, calling himself FXOpen Manager asked me to provide my scanned ID. The ID was provided. And my withdrawal request was executed.
After that I deposited USD 50000 and performed several more trades with a total profit of USD 80000. So my total account balance reached USD 137000. Then I created 2 more withdrawal requests in my trader's cabinet.
As you can see these requests were made on the 24.09 and 26.09. But the company now refuses to pay.
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First of all they started to say "they had server upgrades, then they suddenly changed their name from "Poltek" to "Belverder" without even changing the header of their website.
I wrote an e-mail to the support team saying I have problems with withdrawal. Here is the screenshot. At the same time I opened my first thread at FXOpen.com forum, stating my problems. The thread was deleted and I got the following response rom the FXOPen Manager.
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The pin-code was restored. Then, like I already mentioned, I created 2 CONFIRMED withdrawal requests. Below are the e-mail confirmation requests, which mean FXOpen THEMSELVES confirmed these requests.
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After over a week I started the 2nd thread on their company forum regarding my problems. THe thread was deleted, my forum account was deleted as well, and they banned my IP from the forum.
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Phone conversations with FxOpen
After that I started calling the support team. The support team was available once in 10 calls and on the egyptian number only. The phone numbers
- +1 (352) 397-2678 - USA
- +44 0113 815 0258 - United Kingdom
- +33 870 440 213 - France
- +41 (44) 586 58 67 - Switzerland
- +852 8199 0778 - Hong Kong S.A.R., China
The support team first told me they left some message for me in the trader's cabinet. This is a lie, since they can't leave ANY message in the trader's cabinet.
This is the record of this call. 03.10.07, 12:31 GMT.
Listen to the record
Of course there were no messages for me in the trader's cabinet. The support asked me to write an email to finance@fxopen.com. Should I say that the email was not responded.
This is the record of this call (the support team asks me to contact finance@fxopen.com). 03.10.07, 12:51 GMT.
Listen to the record
Finally ater 2 days of endless phone calls, we had the following conversation with the support team. As you can hear from the record the suuport team member doesn't have a clue, and refuses to provide any help. And hungs up.
This is the record of this cal 04.10.07, 15:43 GMT.
Listen to the record
After that the MOBILE phone was turned off. Here is the proof that the support team of a respected broker uses a cheap mobile phone.
Listen to the record
The final conversation took place on 04.10.07 and FXOpen.com representative promised us our money in 24 hours.
This is the record.
Record
IN 24 HOURS THERE WERE STILL NO MONEY ON OUR ACCOUNT, AND FXOpen.com has not yet returned them. THEY HAVE STOLEN 137000 USD IN TOTAL. LIKE I SAID I HAVE ALL THE PROOF!
In fact NOBODY ever answers to ANY phone published at their contact us page, except the phone in Egypt. These phone numbers are fake. The Egyptian phone number (+20 100033993) is a MOBILE PHONE. NOBODY EVER answers in Skype. This is fake as well.
After a while, on Friday, 05.10.2007 I managed to talk to FXOpen Manager (ICQ 289761582). Below is the log of this conversation. As you can see the next "version" of this person
was
that I am not their customer and I should apply for money to some unexisting "Poltek Business" in Saint-Petersburg, Russia.
Though (as it was shown earlier) Poltek and Belveder are the same people. If you check the log carefully, you will see that the manager knows everything about my account (including my IP and phone numbers), but seems to hode and walk away rom the answer.
Screenhots of ICQ log with FXOpen Manager
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After this set of unbeatable proof the Manager got silent again, seems like he had nothing to answer. Instead he cowardly posted the following announcement to their forum
The E-gold purse check
I made a simple check. I have deposited 1 USD via E-Gold to my account at FxOpen.com (Belveder) through trader's cabinet at FxOpen.com. You can see at
the screenshot, that the payment was made to E-Gold account 456021, which belongs to FxOpen.com. And then, as it was expected, my trade account was topped up by 1 USD.
Here is the screenshot. So this absolutely proves, that my money were used by FxOpen.com and they have just stolen 135000 USD, and tried to give some crazy reasons.
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After those unbeatable proofs were shown to FXOpen manager - they have DELETED MY ACCOUNT with all the money on it. They have STOLEN 135000 USD from me. Like I said, I have contacted Interpol and Egyptian authorities and the case is now being investigated. My advice is - do not repeat my mistakes and do not trust your money to scammers.
FXopen.com are hiding on their forum
Things are getting more and more curious. Today a person under nickname "cool" has created a post on FxOpen forum, where he gave a link to my website. Check the screenshot, here it is:
The thread (by surprise not yet deleted is located here). But they have removed a link to my website, probably because the thieves are afraid.
I came to know I am not the only one cheated by FXOpen. The lying FXOpen manager is banned at Forex Factory.
My response to FXOPen Scam Company letter
Below is the response.
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Everything began with useless spam(including Penis Enlargement and dating sites) which has been sent to our clients again and again (we apologise to our Clients who have received these spam emails. It is unfortunate that some people whom had Manager's status abused the email system for this kind of immoral business). Then, our server began to receive daily hacking attempts to try and crash it and to steal confidential information. This criminal activity is still happening. Now, the situation has arisen, where an anti-FXOpen website has been created...what can we say? - "Much more professional this time our dear ex-friends!". |
All the scam companies BEFORE they disappear with all customers' money usually complain about mythic spam and hacker attacks. It has always been this way and FXOpen is one more case.
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Poltek Business ltd, was a coalition of FXopen Management and other "Partners". Since the beginning of this coalition there was nothing done from the side of "Partners" to develop our business, and all improvement and upgrades were rejected by them. All this was designed to slow the development and business vision of FXOpen. Recently, FXopen management held an emergency meeting, and decided to separate from our "Partners" as the effectiveness of the business was decreasing. Our partners were informed about this and due to a contractual obligation, some clients from former Soviet countries and Russia, had to remain with Poltek Business ltd, and all other clients were retained by FXOpen. As you can understand, this made our ex-partners unhappy (and we can understand them of course) so they began “Operation Client Erlan". |
Actually, these inner relations between you and your partners and whoever else are none of my business. I do not care, what happened between Belveder, Poltek, FXOpen or anyone else. You have stolen my money and I
want them back. You «have informed» your partners about customer base division. Can you post a whole list of customers who are «not yours» any more? More than this, WHY didn't you inform me that I am not your customer any more?
The fact that you «informed» your partners about customer base division means that YOU decide, which customers would stay with you and who will be with Poltek. If YOU make such decisions, it means that YOU are Poltek, stop lying to me. You have all the money, including mine. And now you want to throw off your responsibility to some other unexisting company, while this is YOU YOURSELF. Liars!
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Someone named “Erlan”, from Kazakhstan supposedly deposited just over $50,000 on his trading account.Then, during the night a fake position was opened by our former partners. It was 150 lots, which is of course impossible to do with 1:200 leverage and the amount of margin available to the account. |
Let me draw your attention to this: supposedly deposited. Does it mean that ALL the money that people deposit to your company are deposited supposedly? So you can steal them any time? And then just pretend
nobody transferred you real money? This is scam.
I am ready to provide my E-Gold purse access to any respected member of this community to see the history of the account. I will provide the access and you will create a screenshot from the E-Gold account
history and post it here. So that everyone can see – I HAVE deposited 50000 USD, not supposedly, but really, and FXOpen Scam Company has stolen them. This is a fact. I hope you will not tell that your mythic «partners» persuaded E-Gold company to create a fake history?
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Then, during the night a fake position was opened by our former partners. It was 150 lots, which is of course impossible to do with 1:200 leverage and the amount of margin available to the account. We tried to investigate this situation, but immediately, all Manager's accesses were closed off for several minutes. Then, when the server appeared to work normally again, this magical position of "Erlan" was closed manually during the downtime, which was impossible to do for the person without Administrator's access. So, the question is, how was this trade closed, and who closed it when access to the server was closed even to FXOpen Managers? That answer is blindingly obvious. "Erlan" is a client of Poltek, company which the co-owners (our ex-partners) are also co-owners of several other brokerage projects. |
Does this mean that anyone can easily access your server and execute any order there? Wow! A nice opportunity for traders, I guess. Well, we have the account history (and you have it as well, by the way), and it was not Holy Ghost who opened the order. And, (please don't consider it a hint), if the order went against the trend – you would not mind against gaining USD 50000, right?
Anyway, this order was accepted by you. Why didn't you delete it? Why didn't you consider it as «disputable»? Why you did not react to this order in any way? You started to say something is wrong with this order
(there can't be leverage over 1:200 and other lies) only AFTER 3 WEEKS. After that there were other orders on my account. And NO reaction, or leverage changes from your side. Then I started a public campaign
against you. And only after that you posted this insane version that some «ex-partners» are trying to attack you.
In fact I do not care, if I am a customer of Belveder, Poltek, FXOpen, or whatever other names you have. You MUST return my money. I had trades on YOUR server, I deposited money to YOUR account and YOU have stolen
them. You have DELETED the account with 140000 USD on it.
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Our IT department can make a website like this every day. Please check: www.fxjoke.com |
| The client "Erlan" is registered as citizen of Kazakhstan really under the name Erlan but he even don't know that an account was opened under his name it's first. |
Are you nuts? What is this supposed to mean? Who are you talking to then? Make another 10 sites like fxjoke.com.
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And second after we change the operational company to Belvedere Inc. and that client contacted us about his account(which belongs to Poltek Business Ltd.) we advised him to email to provide us his real phone number. But he emailed us the following: Hello I have contacted your support once again and they asked for my phone number. Since I am a nephew of a city mayor and I am almost sure my phone line is tapped, I want to keep this information private. Therefore, please use our U.S. phone number for communication. The support team told me you will call today. Please do, I am waiting for your call. The issue is very urgent. Very interesting why the client trying to hide his normal land line phone number from the company which under his opinion has his money? |
You contradict yourself. Why would you ask for my phone number if I am not your customer? You have confirmed I am your customer, you knew about my order, and I was talking to YOU. The records are available at http://fxopen.info.
Talking to you via a regular line would be TOO expensive (I don't even know where you are located). But I have a REAL phone number, and here it is: +1 (601) 255-4504
ANYONE can call me and talk. Let's check your numbers, posted on your website. I can say that NONE of them ever answered except the egyptian number:
+1 (352) 397-2678 - USA
+44 0113 815 0258 - United Kingdom
+33 870 440 213 - France
+41 (44) 586 58 67 - Switzerland
+852 8199 0778 - Hong Kong S.A.R., China
Now let the respected community call on any or all of these phone numbers and see they are a fake and you are a scam company.
| Someone named "Erlan" called our Egyptian representatives and claiming that he is from Pakistan! ...strange... |
Well, if your manager is as unqualified as not to see the difference between Pakistan and Kazakhstan – what can be discussed with him (her?)?
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Egyptian support do not have access to any financial records or trading operations of the client as part of our security and confidentiality policy. They are tasked to deal only with basic support issues. |
First of all, be honest and say that you have no other support except Egyptian. The fact that your support has no information about accounts means once again you are scammers and the real situation is in the hands
of 1-2 persons. And they are are insane according to what they write in their «letters».
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There is a standing order, that when a client calls regarding any withdrawal problem, to forward this to the main office and always assure the client that problem will be solved as soon as possible (this is normal customer support etiquette). The query is then forwarded to the main office. |
Where is this mythic «main office» located? What is its phone number? Why is there NO CONTACT INFORMATION of this «main office» published? Does your support know their address/phone? Does it exist at all?
Where should a person with a several thousand USD deposit call, to talk not to an unqualified support with poor english, but to a person who is in charge for financial questions?
I see that at present:
Customer Support has no information about accounts
The main office has no contact information
A full list of scam company features.
| The client "Erlan" was always changing his IP addresses and location, and as you see from the whois on "his" website, uses anonymous details to register the website. |
I am Erlan Saduakasov and I do not change my location. Now take a look at whois records of FXOpen/FXEgypt and (WOW!) poltekbusiness.com
http://whois.domaintools.com/fxopen.com
http://whois.domaintools.com/poltekbusiness.com
Screenshots for FXOpen WHOIS records:
http://fxopen.info/images/fxopen_whois1.gif
http://fxopen.info/images/fxopen_whois2.gif
Screenshots for Poltek WHOIS records:
http://fxopen.info/images/poltek_whois1.gif
http://fxopen.info/images/poltek_whois2.gif
Find 10 differences. So when you refer to Poltek as former partners and other company – you are lying to your customers and the whole web community. The domains are registered to the same (fake, I guess) persons
and same emails and contact details. You are thieves, who steal customers money and then throw responsibility to your own fake companies.
| When the pieces of the puzzle are put together, you can see that "Erlan" is actually a group of people or a company working together which want to profane the GOOD NAME OF THE COMPANY FXOpen |
robbed by these scammers, I suppose.
| PS. We have managed to find the real Erlan Saduakasov and will ask him to report to his local police as his identity appears to have been stolen. |
This is a lie. You are afraid to contact me. My name is Erlan Saduakasov, and CAN YOU TELL YOUR NAMES? You have anonymous domains, fake phones and addresses, who are you? Can you tell that in public? I suppose you
want to finish off with me in the best traditions of Russian Mafia, especially when we talk about USD 140000, a huge sum.
In the end I suggest to have the third party involved in this argument as an arbitrator. I suggest it to be a respected by everyone authority who is competent is the question more than I and FXOpen scam company. I suggest to refer to MetaQuotes Company, the developer of Metatrader to check the logs and transactions and see who is right.
I officially announce that I am ready to provide all logs from my computer (even the computer itself, if required) to MetaQuotes Company. As well as E-Gold account. Can FXOpen scammers provide their (and their fake partners) server logs and E-Gold history?
I guess, you know the answer in advance. In case you want to save your «good name», please return my money. In this case I will take away my accusations and post positive feedback on you.
My response to FXOpen Scam Company second "Official Letter"
It seems like your huge super-profitable company has nothing else to do as to create crap-designed websites like http://fxjoke.com and http://erlan.info. Bravo, what can I say.
I am glad you started to understand that the situation is somewhat not ordinary. Glad it took you about a month. My own identity as well as the authenticity of all my ID's and documents CAN BE PROVEN to any authorities. I can provide a REAL DOCUMENT to any authorities. The real passport, by the way, is issued by State, not by a local school or wherever your manager called. Anyway and what about you? Do you have any documents you can show? Except an offshore registration which anyone can buy for 1000 USD? The web already knows you have fake phones, fake addresses, fake offices. No one can say where such a huge scam company is located. Who are you anyway? Does your company really exist?
I know Russian as well. And if you don't lie again, you have been calling to Baktybaya. Baktybaya is a small village, which hardly has a phone line, located in Taldy-Kurgan Region, which is the territory of so-called «Elder Juz». In this region people in villages dislike russians and do not speak Russian. Your calls are a fake. As usual, actually.
I will ask several questions, which, I am sure, will again be ignored by FXOpen Scam Company Manager. Once again: Who are you and where are you located? Do you have name and address? You have time to create idiotic sites like http://fxjoke.com and http://erlan.info but you will not return my stolen money? And WHERE DO YOU STORE CUSTOMERS' MONEY? In which banks? Can you tell that?
I have a real address and location of course, but big money lead to big troubles. You have already shown that you are trying to find, because it is simpler to kill me than to return the money. You speak russian perfectly! This once again proves your «huge» company is a scam, created by russian mafia.
The money WAS RECEIVED. This is a fact. Third parties have CONFIRMED IT! The money is on your purse! It is really fishy, first you say the money was «supposedly received», now you have invented some Poltek company. I have already shown that Poltek is YOUR OWN DOMAIN, and your own company. Stop lying again and return my money!
I now have only one problem – who should I hand in the application for? My local laws say that I must go to Police dept. OF THE PLACE WHERE THE CRIME WAS COMMITTED. Now where was it committed? I have SEVERAL TIMES asked for your local police department telephone, but you ignore that. It seems as though you are afraid to say it, right? But if you tell me what police department I should contact – you will have to explain the same lies to the police. So, once again, WHERE IS YOUR LOCAL POLICE DEPARTMENT? Phone? Address? Where do I direct the investigators?
However, some of my current actions will be a big unpleasant surprise for FXOpen Scam Company. I don't really know what you are trying to prove, in my point of view – you are scammers who steal customers' money!
Once again: there was NO letter about leverage change to 1:200, I think you somehow again made a fake later. Your trading platform allowed me to open the order and receive profit. For 2 weeks nobody cancelled this order or somehow informed me that it was illegal. And after that you deleted a live account with about 140000 USD on it. If your scam company is so poor as not to have money to pay the whole sum – ok, GIVE ME MY INITIAL DEPOSIT BACK!
Indeed, if such a huge company is so desperate to steal my USD 50000, maybe your situation is not that wonderful? Your Scam Manager talks so often about thousands of happy customers and enormous profits. Way too often. Maybe something is wrong in this scam company?
You are talking so much about spam, attacks on your servers, etc. This, like I already said, is the first sign that the scam company is going to vanish with all the money. So hereby I ask you:
PLEASE STAY ALIVE AND DON'T DISAPPEAR WITHIN AT LEAST A WEEK MORE SO THAT PEOPLE COULD SAVE THEIR MONEY FROM YOU! THANK YOU!
Right now we see that the contact details have been deleted on all the FXOpen Scam Company websites. It already began to run and hide?! Save your money!
And yes, this FXOpen Scam Company steals customers' money, spams its customers, seems as the «Scam champion» according to Google search results, no one knows where to apply in case something happens – BUT PLEASE BRING YOUR MONEY TO US! This is even funny!
And yes, in the email conversation FXOpen Scam Company thanked me for free advertizing and called to fxopen.org domain owner trying to buy it! Nice job.
In conclusion:
1.I am a real person and I can prove that. You hide under fake phones and addresses
2.You stole my money and no one knows where you store customers' money. Probably on your own accounts in unknown banks
3.You started to look for me, you speak russian, this means you are related to Russian mafia and you want to kill me.
The whole company is not regulated by anyone, NEVER transfers your money to the real Forex, AND DOES NOT PAY. They refuse to talk, they ignore their customers and they cowardly delete problem threads from their forum.
FXOpen.com (as well as fxegypt.com, http://fxmalay.com, http://forexarabian.com, http://fxorient.com, http://philippinesforex.com, http://fxfrench.com, http://fxind.com, http://fxislamic.com) ARE SCAMMERS!
The whole set of this information, including phone call records and screenshots are already transmitted to Interpol, the case is being investigated. I do believe the scammers will be punished accordingly. This page serves for your information and as a warning to any trader on the web. Please beware of scam.
My contact details are:
Erlan Saduakasov
E-mail:saduakerl@gmail.com
Phone: +1 (601) 255-4504